PROPOSTA DE MAPEAMENTO DE PROCESSOS DE ARMAZENAGEM EM CENTRO DE DISTRIBUIÇÃO DE SUPERMERCADOS DE FORTALEZA/CE UTILIZANDO BPMN

  • Anderson Piter
  • da Silva Teixeira Rodrigues Micaella
  • Torres José

    COMM

    WAREHOUSE IS ONE OF THE AREAS THAT LEAD TO GREATS AMOUNTS OF COSTS TO THE RETAIL SECTOR. THAT BEING SAID, THEIR PROCESSES MUST BE CONSTANTLY OBSERVED TO REDUCE INEFFECTIVE ACTIVITIES. SO, THIS ARTICLE AIMS TO MAP THE PROCESSES OF STORAGE OFF A DISTRIBUTION CENTER SUPERMARKET IN FORTALEZA/ CE AND PROPOSED IMPROVEMENTS THROUGH THE USE OR BUSINESS PROCESS MODELER NOTATION (BPMN). IN ORDER TO DO SO, BIBLIOGRAPHIC RESEARCH WAS CONDUCTED AND PROCESSES OF A CD IN FORTALEZA WERE MAPPED. FAILURES IN STOCKAGE AND PRODUCT PICKING WERE OBSERVED. TO SOLVE THOSE ISSUES, NEW PROCESSES FLOWS WERE GENERATED AND THE MOST LIKELY CHANGES WERE POINTED OUT TO BE IMPLEMENTED WITH USE OF TECHNOLOGY.